Shipping policy

Thank you for visiting and shopping at Enthusiast Avenue. Below are the terms and conditions that constitute our Shipping Policy.

Domestic and International Shipping:

All orders are processed and shipped from Montreal.

We offer shipping services both domestically within Canada and internationally.

Shipment Processing Time:

While we strive to process and ship orders on the same day they are received, please allow up to 3 business days for your order to be dispatched.

Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:

Free shipping: orders of $250 CAD or more ship free anywhere in Canada. The free option applies to standard tracked shipping; faster services remain available at their regular rates.

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are as follows:

Within Canada:

Expedited Parcel: 1 to 10 business days (with tracking)
Priority: 1 business day (with tracking)
Xpresspost: 1 to 2 business days (with tracking)

United States:

Expedited Parcel USA: 4 to 7 business days (with tracking)
Small Packet USA Air: 5 to 8 business days (without tracking)
Tracked Packet USA: 4 to 7 business days (with tracking)
Xpresspost USA: 2 to 3 business days (with tracking)

International:

International Parcel Air: 6 to 10 business days (no tracking)
International Parcel Surface: 1 to 3 months (no tracking)
Small Packet International Air: 12+ business days (no tracking)
Small Packet International Surface: 1 to 3 months (no tracking)
Tracked Packet International: 6 to 10 business days (with tracking)
Xpresspost International: 4 to 7 business days (with tracking)

Carrier selection: the rates and delivery estimates above are based on Canada Post services, and those are the options you choose from at checkout. We ship with several Canadian carriers, and we may send your order with a carrier other than the one you selected. Your shipment confirmation and tracking number will show the carrier that actually handles your parcel.

Liability for Shipping Issues:

Please be aware of the following liabilities:

Signature on Orders of $150 or More: Orders with a product subtotal of $150 or more (before tax and shipping) ship with signature required, whatever shipping option you picked. There’s no extra charge for it. We may also ask for a signature on other orders when we think it’s warranted. If nobody is home, the carrier leaves a notice and holds the parcel for pickup.

Hold for Pickup: If you’d rather pick up your order than have it left at the door, email support@enthusiastavenue.com before your order ships and we’ll have it held at a carrier location near you.

Delayed Orders: We do our best to get every order to you on time, but weather, holidays and carrier delays happen. Enthusiast Avenue isn’t responsible for extra costs caused by a delayed order.

Lost or Misrouted Orders: If your order hasn’t arrived, email support@enthusiastavenue.com within 7 days of the expected delivery date. We’ll open an investigation with the carrier, and if the parcel is lost we’ll replace it or refund you, as set out in our Return and Refund Policy.

Marked Delivered but Not Received: If tracking says delivered and you don’t have your parcel, email us within 3 days of the delivery scan. Check with neighbours, your building’s mail room or concierge, and around your door first. We’ll open an investigation with the carrier and work it through with you.

Once a parcel has been signed for, it’s considered received. If you asked for your parcel to be left at the door, in a mailbox or in another spot without a signature, it’s considered delivered once the carrier leaves it there, and we can’t replace it if it goes missing afterwards.

Your Address: Please double-check your shipping address at checkout. We can’t be held responsible for orders lost, delayed or returned because of an incorrect or incomplete address. If you spot a mistake, email us right away; we can fix it as long as the order hasn’t shipped yet. If a parcel comes back to us because of an address error, we’ll reship it once you cover the new shipping cost, or refund the order minus the original shipping.

Duties and Import Charges: Orders shipped within Canada never incur duties or brokerage fees. For orders shipped outside Canada, any import duties or taxes charged on arrival are the buyer’s responsibility. Japanese and Chinese product in particular may be subject to US import duties.

For any concerns or issues related to the delivery of your order, please contact our customer service at support@enthusiastavenue.com

Shipping Protection:

You can add Shipping Protection in your cart: $2.99 on orders under $150, $4.99 on orders of $150 or more. It’s optional and off unless you turn it on.

With Shipping Protection, if your parcel is lost in transit, damaged in transit, or goes missing after being marked delivered without a signature, we replace it (or refund you if it’s out of stock) as soon as you report it.

To make a claim, email support@enthusiastavenue.com within 3 days of the delivery scan (or within 7 days of the expected delivery date if it never arrived), with your order number and, for damage, photos of the box and the product. Each customer can make one Shipping Protection claim in any 12-month period; a further claim in that period is at our discretion.

Shipping Protection is a service from Enthusiast Avenue, not an insurance product. It doesn’t cover orders lost or returned because of an incorrect address, and it’s only offered on tracked shipping options. Without it, you keep every right described above and under consumer protection law.