FAQ

Common questions about ordering from Enthusiast Avenue. If yours isn't covered here, get in touch.

Where do you ship from, and how fast?

Every order ships from Montreal, Quebec, within 2–3 business days. Once it's with the carrier, delivery time depends on your province; most Canadian orders arrive within a week of shipping.

How much is shipping?

Shipping is calculated at checkout from real Canada Post rates, based on your address and the weight of your order. Orders of $250 or more ship free anywhere in Canada.

Will I pay duties or surprise fees?

Orders shipped within Canada have no duties or brokerage fees. For US orders, duties depend on where the product was made, not where it ships from. English Pokemon product is printed in the USA, so under USMCA it typically enters the US with zero tariffs. Japanese and Chinese Pokemon product, and Kayou product, are made outside the USA, so US buyers may see duties on those orders. Any import charges on arrival are the buyer's responsibility.

Are your products authentic?

Yes. Everything we sell is factory sealed, and every shipment is inspected when it arrives, before anything is listed. English product comes from official Pokemon distributors in Canada. Japanese and Chinese product comes through vetted importers we work with directly, because there is no authorized distributor for Japanese-language Pokemon product in Canada or anywhere outside Japan. The Pokemon Company International handles English and other regional releases, while Japanese product is made for the Japanese domestic market and reaches collectors here through importers.

Why is so much of your catalog sold out?

English sealed product has been hard for small shops to source since 2025. Distributors allocate stock by order volume, and the sets we carried in 2024 are now out of print. We keep those product pages up with waitlists instead of deleting them.

When do you restock?

Whenever we can get more product. Waitlist signups on sold-out products help us decide what to restock, and waitlist members get an email when the product is back in stock.

How do you pack orders?

Sealed boxes ship double-boxed with corner protection, and blisters ship in rigid packaging.

What is Shipping Protection?

Shipping Protection is an optional add-on you can choose in your cart. Its price depends on your order total and is shown next to the checkbox. What it covers and how to make a claim are in our Shipping Policy.