Refund policy

Thank you for shopping at Enthusiast Avenue. Please read this policy carefully so you know exactly where you stand before you order.

Sealed trading card products are final sale

All sealed trading card products we sell, including Pokemon TCG and Kayou trading cards, are final sale. We cannot accept returns or exchanges, or offer refunds on these products.

This is standard practice among trading card retailers, and it protects you as much as it protects us: it guarantees that nothing we ship has ever been opened, picked through, or resealed by a previous buyer.

Damaged, lost, or incorrect orders

If your order arrives damaged, goes missing in transit, or contains the wrong item, contact us at support@enthusiastavenue.com within 7 days of delivery. Include your order number and clear photos of the packaging and product where applicable.

We review every claim individually, and we will make it right with a replacement or a refund when the issue is on us or the carrier.

Nothing in this policy limits your rights under the Quebec Consumer Protection Act or other applicable consumer protection laws. Products with manufacturing defects are handled in accordance with those laws.

Accessories can be returned within 30 days

Products that are not sealed trading card product, like binders, card sleeves, and other accessories, can be returned within 30 days of the purchase date. Items must be unopened and in their original packaging.

To start a return, email support@enthusiastavenue.com with your order number and the item you want to return, and we will reply with instructions.

Return shipping

You are responsible for return shipping costs, and original shipping costs are non-refundable. We recommend a trackable shipping service, since we cannot refund items that never reach us.

Returns are mailed to: Enthusiast Avenue, 9 Rue Bussiere, Rigaud, QC, J0P 1P0.

Refunds

Once your return arrives and passes inspection, we will email you and issue your refund to your original payment method. Please allow 3 to 5 business days for it to appear on your statement. We do not charge restocking fees.